The rental of cars by Stylish Rent to the Customer is governed by these General Rental Terms and Conditions, the Rental Letter, the Rate Schedule and the Privacy Policy in effect at the time of signing the Rental Letter. The Customer by signing the Rental Letter declares that he/she has read, understood and accepts the General Rental Terms and Conditions and specifically approves the articles: 1. Delivery of the motor vehicle and commencement of the rental, 2. Vehicle servicing and replacement car, 3. Insurance, 4. Obligations of the Customer, 5. Use of the motor vehicle, 6. Fire, Theft, Damage to the motor vehicle, 7. In case of a claim, 8. Return of the motor vehicle and termination of the rental, 9. Rental fees, 10. Payment by credit card, 11. Liability of the Client and Lessor, 12. Applicable Law and Jurisdiction, 13. Amendments to the General Conditions, 14. Domicile of the Client and communications to the Client.
- Delivery of the vehicle and start of rental
The rental begins when Stylish Rent or its delegate (hereinafter referred to as “Lessor”) delivers the motor vehicle to the Customer. The motor vehicle is delivered in a good state of repair and is equipped with the parking triangle, spare tire or repair kit, and all documents necessary for driving, including a copy of the insurance green card and certificate. Upon delivery of the vehicle, the Client undertakes to check its condition and equipment together with the personnel assigned by the Lessor and, in particular, to verify that the motor vehicle is in perfect working order, with the equipment indicated in the Rental Agreement and free of any goods or additional assets, and undertakes to return it in the same state, subject to wear and tear proportionate to the duration of the rental and the mileage driven. It is the Client’s responsibility to notify the personnel assigned by the Lessor of any discrepancies with respect to what is indicated in the Rental Letter and to ascertain them in an adversarial manner with the personnel assigned before collecting the car. Failing this, the Client authorizes the Lessor to charge all discrepancies found at the return of the car by the attendant personnel with respect to the state of delivery of the car.
Both the Client and each driver authorized to drive the vehicle identified in the Rental Letter (hereinafter, the “Vehicle”) must comply with the identification and qualification formalities required by the Lessor, providing, in order to extract a copy, a valid identity document. Each driver of the Vehicle agrees not to provide false information with respect to his or her personal details, age, address of residence or domicile, telephone number, telefax number and e-mail address, as well as about the possession of all legal requirements for driving qualification.
Both the Client and each authorized driver must possess a valid driver’s license from an EU/EFTA country that qualifies for the type of vehicle being rented, issued at least 36 months ago, which must be produced, in order to extract a copy. If you hold a driver’s license issued by a foreign non-EU state, an international driving permit or a sworn translation of the license is also required.
It is within the full discretion of the Landlord to refuse to conclude the rental agreement with the Client, particularly in cases of theft, damage, or accidents with charged liability occurring in previous rentals.
- Vehicle service and replacement car
In the event of an accident, breakdown and/or the need to have the motor vehicle towed, the Client is obliged to contact, at the number indicated on the documentation in the motor vehicle, the service center affiliated with the Lessor, the only party authorized by the Lessor to perform interventions and/or repairs on the motor vehicle. Interventions and/or repairs made on the motor vehicle by the Client without the Lessor’s authorization and/or at centers not affiliated with the Lessor will not be reimbursed by the Lessor for any reason whatsoever. In the event of a request by the Client for a replacement vehicle, the Lessor reserves the right to decide at its discretion, including based on the availability of cars at the location and time of the request by the Client, whether or not to provide the replacement car.
- Insurance
The Lessor warrants that against the civil liability of the Client and any other person authorized to drive the motor vehicle, an appropriate RCA insurance policy has been taken out with the minimum limits and limits imposed by the law and regulations in force. An extract of policy meeting the legal requirements is available on our website. The policy does not, in any case, cover damage suffered by the driver or his liability for damage to property and animals transported, just as it does not cover damage resulting from non-compliance with road obstruction and/or danger signs or otherwise resulting from non-compliance with laws or regulations. The policy covers the driver’s civil liability for damages sustained by third parties transported, provided that they are not members of the Client’s or the driver’s family, as specified in the excerpt from the conditions of insurance applicable to all vehicles rented by the Lessor.
In the event of a claim caused by the Customer through his or her own fault, the damage reported to the rented vehicle subject to the specific repair estimate will be charged to the Customer if the Customer had not signed up for the reduction and/or elimination of the deductible.
- Obligations of the Client
The Customer is the custodian of the motor vehicle and acknowledges that he/she does not hold any real right to it and therefore cannot dispose of it and is obligated:
- A) to drive and store the motor vehicle together with accessories diligently, with the utmost caution and in compliance with all laws, regulations and any warnings and precautions suggested by the Lessor;
- B) to take care of routine maintenance, greasing, checking lubricant and brake oil levels;
- C) to make payment of any fines and/or fines disbursed to him during the rental and to reimburse the Lessor for any expenses, including legal expenses, incurred due to and/or as a result of the rental;
- D) to the payment of amounts due for parking or highway tolls related to the rental period;
- E) to indemnify the Lessor against any claims made by third parties for damages suffered by them to/from the property transported or otherwise on the ‘motor vehicle;
- F) not to smoke and not to allow passengers to smoke inside the vehicle. In case of extraordinary cleaning of the vehicle, the relevant amount will be charged to the customer;
During the winter period, as a result of specific provisions of the Authorities, in certain areas of Italy there is an obligation to use winter tires or carry snow chains on the vehicle; Stylish Rent delivers vehicles already equipped with thermal or four seasons tires and prepares, where available, the necessary information. In any case, the Customer undertakes to verify the existence of such a situation with respect to his/her route of travel and to observe the relevant requirements.
- Motor vehicle use
The Customer undertakes to drive or use the vehicle with the diligence of a good family man. Subject to the proof referred to in Article 1588 of the Civil Code, violation of the rules of the Highway Code and/or conduct that is different from or contrary to the diligence of a good family man will result in the Client being charged for all damages caused to the rented vehicle. However, the Client acknowledges that he/she is fully responsible for any damage suffered by the Lessor resulting from the following:
- driving in a non-EU state (however, driving the vehicle is allowed in the following non-EU countries: Norway, Switzerland and the United Kingdom);
- Transportation of persons for hire or reward;
- lease;
- Pushing or pulling trailers or other vehicles;
- Driving under the influence of drugs, narcotics, alcohol or toxic substances, or other substances capable of impairing a person’s judgment;
- Participation in races, trail tests and/or competitions of any kind;
- driving for illegal purposes or contrary to applicable laws and in any case in violation of applicable regulations and the Highway Code of the state where the motor vehicle is driven;
- Driving on rough, unpaved, non-public or “off-road” routes;
- driving carried out by a person acting contrary to applicable laws and regulations;
- driving carried out by a person not listed on the title page of the rental contract; k) expatriation of the vehicle under export;
- driving lessons or driving drills;
- Driving done by a person who has given the Lessor false information about his or her age, name or address;
- driving performed by a person who does not meet the age requirements for the rented vehicle category set forth in the Special Rental Terms and Conditions;
- Driving carried out by a person without a valid driver’s license in the state in which the vehicle is driven;
- Violation of the ban on smoking inside the vehicle;
- Incorrect or contaminated supply;
- Damage caused voluntarily or through carelessness;
- Damage caused by failure to assess the height of the vehicle and objects protruding or overhanging the roof;
- damage caused in violation of obstruction and/or hazard markings placed in both public and private spaces;
- Damage caused to the clutch kit or by out of engine speed;
- Damage caused to roof and underbody of commercial vehicles;
- damage caused to the cargo area of commercial vehicles, where the Customer has not purchased the appropriate service.
In case of seizure or administrative detention of the vehicle, the Client undertakes to pay to the Lessor, in addition to the agreed rental fee, an amount equal to the rate paid for the single day increased by 50% until the day the Authority releases the vehicle to the Lessor.
- Fire, Theft, Automobile damage
The Customer shall indemnify the Lessor for any damage for any reason incurred to the car during the rental period, as well as in the event of theft or fire. The Client shall be liable for the cost of repairs, lost rental income quantified on the basis of the applicable price list, towing and storage costs, and administrative costs incurred in handling any event or claim arising out of the rental, within the limits of the repair estimate, sent to it by the Lessor, the values of which include the cost of materials, labor, and downtime. The Client shall also be obliged to indemnify the Lessor for any damage suffered by the vehicle as a result of failure to comply with traffic obstruction and/or hazard warnings, damage not covered by the compulsory TPL policy, as specified in item 3, as well as the costs of restoring and/or cleaning the interior of the vehicle if it is returned at the end of the rental period with indelible stains and/or burns.
Without any reversal of the burden of proof, it is always without prejudice to the possibility for the Customer to prove that the non-performance of his obligations and/or the damage occurred to the vehicle was due to a cause not attributable to him.
The Customer is obliged to pay any fee for economic liability arising from damage, theft, including partial theft and fire of the vehicle, expenses for extra cleaning, tow truck, tolls, parking, administrative penalties for traffic violations as well as related administrative management expenses, as well as a sum as a penalty for failure to remove from the vehicle the goods and/or goods that are in the same at the time of return in the manner set forth in the following points:
In the event of a Loss.
The Client shall always be fully liable for the amount of damage caused to the Landlord, regardless of what is provided below, where at least one of the following circumstances occurs:
– violation of applicable regulations and/or the Highway Code of the State where the motor vehicle is driven
– use of the car for a purpose contrary to the law
– use of the car in violation of the provisions of Article 4 of these General Conditions
– car returned damaged without a report stating the dynamics of the accident and related documentation
The Client is always required to:
– Immediately report the event to the appropriate authorities;
– to notify the Lessor no later than the 24-hour period if the vehicle is involved in a traffic accident or has been damaged, even if no third party is involved;
– Take note of the names and addresses of the parties and witnesses;
– Provide the Landlord with any useful information;
– Follow the instructions that the Landlord will provide regarding the storage and/or repairs of the vehicle;
– in the event of a claim with a counterparty, the Client agrees to sign the CID form, which must be delivered by the Client to the Lessor without fail within 24 hours or within the term of the rental if coincident.
The Client undertakes to inform the Lessor, upon delivery of the vehicle, whether it has caused or suffered any accident.
In the event that the Client fails to declare a claim, even though he/she has incurred it, he/she accepts, irrespective of the causation of damage to the vehicle and/or third parties and without prejudice to the responsibilities set forth in the preceding paragraphs of this article, the charge of the penalty in the amount of €500, on account of the organizational inconvenience and higher insurance costs incurred by the Lessor as a result of the Client’s failure to inform.
The Client also agrees to cooperate with the Lessor in any criminal investigation or prosecution in order to enable the Lessor to protect its rights against fraud or unfounded claims.
Vehicle Damage
The Client shall be held liable for damages detected upon the return of the Vehicle as well as damages not reported as pre-existing on the Rental Letter pursuant to Article 1588 of the Civil Code, being obliged to prove that the damaging event is not a consequence of his conduct, even omissive, and that he has kept the vehicle with the utmost diligence, taking into account the circumstances.
In this sense, it is understood that the possible signing of any limitation/exclusion of liability shall not give rise to any reversal of the burden of proof.
The Lessor will appoint a third party belonging to its network of trusted repairers who will assess the amount of the damage taking into consideration the discounted prices practiced by the manufacturers, i.e., by the Lessor’s trusted repairers. It will be the Lessor’s responsibility to notify the Client of the amount of damage at a later date, together with the following documents:
– report of return of the vehicle;
– photos of the damage;
– the damage repair estimate, which may vary as a result of the nature of the damage and will also include the technical stoppage;
– the amount of the fee, if any, for handling the claim file.
Vandalism, fire, theft and attempted theft
In case of vandalism, fire, theft and attempted theft of the rented motor vehicle, the Client undertakes to immediately report the fact to the competent Authorities and deliver the original version of the report to the Lessor.
In the event of total theft, the Client must deliver to the Lessor, in addition to the original of the report, the keys of the Vehicle; failure to return the keys of the Vehicle will make the Client fully and personally responsible for the damaging event regardless of the insurance coverages subscribed with the consequent obligation to have to compensate the Lessor for the full commercial value of the Vehicle, calculated according to the Quattroruote quotation at the time of the event.
In the case of attempted theft and vandalism, failure to deliver the original of the report shall in all cases result in the Lessor being charged a penalty equal to the full amount of the economic loss suffered by the Lessor.
By signing the appropriate limitation of liability clause, shown in an appropriate space on the rental agreement, the Customer is released, in whole or in part, from the payment of the deductible (referred to in the preceding article), against payment of the additional price specified therein.
In any case, the Client will be obliged to return the keys to the renter, within the time stipulated for the delivery of the vehicle and in any case within 24 hours of the discovery of the theft or fire. Damage caused voluntarily or due to carelessness and/or negligence of the Client, as well as damage to the upholstery, roof, as well as damage resulting from refueling with fuel other than that provided for the rented vehicle and for repair work carried out directly by the Client without the consent of the Lessor, or from the circulation of the vehicle in the presence of breakdowns, do not fall within the cases of limitation of liability.
Damage to tires, rims of the car do not fall within the cases of limitation of liability.
- In the event of a claim
The Customer shall promptly and in any case as soon as possible:
- a) inform the Lessor by telephone, sending him within the next 24 hours a detailed report completed on the form enclosed with the vehicle documents;
- (b) inform the nearest police authority;
- (c) take note of the names and addresses of the parties and witnesses;
- (e) provide the Landlord with any useful information;
- (f) follow the instructions that the Lessor will provide with respect to the storage and/or repairs of the vehicle, also complying with the provisions of Section 2;
- (g) in the event of a claim with a counterparty, the Client agrees to sign the CID form, which must be delivered by the Client to the Lessor without fail within 24 hours or within the term of the rental if coincident.
In the event that the Client has not caused or suffered any accident, he must always notify the Lessor upon delivery of the vehicle, in order to enable him to protect his rights against fraud or unfounded claims. If the Client fails to declare a claim, even though he has incurred it, he accepts the charge of the relevant penalty as per item 6 A, also because of the significant organizational inconvenience and higher insurance costs incurred by the Lessor as a result of the Client’s failure to inform.
- Return of the vehicle and termination of the rental period
The Client undertakes to redeliver the motor vehicle at the agreed location by the agreed date and time, or earlier if expressly requested by the Lessor to do so. The Client may extend the deadline for redelivery by making a request at least 24 hours before the scheduled due date and only with the consent of the Lessor. In the event that the motor vehicle is not redelivered on the due date, the Client will be obligated to pay the Lessor the extra fee budgeted in the rental letter for each day of delay, as well as all other fees provided for in these General Conditions, the Rate Book, until the Lessor returns possession of the vehicle. The Client shall be liable to indemnify the Lessor for all expenses incurred in recovering the vehicle until its material takeover.
The rental ends when the Lessor takes back the motor vehicle and provides for the verification of the condition in which the same is at the time of redelivery in contradiction with the Client.The Client agrees to notify the Lessor in writing of any changes on the current rental by email to the address given at the time of the rental; the Client also agrees to wait for appropriate authorization from the Lessor.
A rental day is considered to be 24 hours commencing from pickup and with a tolerance on return of 59 minutes, beyond that time an additional rental day will be charged at the rate paid for the single day plus 50%; for delays exceeding 24 hours an amount equal to the rate paid for the single day plus 100% will be charged for each day or fraction of a day.
The Client shall return the vehicle and extra options in the same condition in which they were delivered, except for normal wear and tear. Loss, theft and/or failure to return the keys and/or Navigator CDs and/or vehicle documents for any reason shall result in a penalty of €1,000.00 (One Thousand/00).
The Customer is obliged to return the Vehicle only to the personnel in charge of collecting it at the agreed time and location. The Customer shall remain responsible for the Vehicle in case of return in the absence of the personnel in charge of “check-in”.
At the time of the return of the Vehicle, the Customer has the burden of verifying its condition in contradistinction with the personnel in charge of the pickup. Failing this, the Customer acknowledges the correctness and validity of the findings made by the personnel in charge of collecting the Vehicle.
By signing the “check-in” form, the Customer acknowledges that he/she has returned the motor vehicle in perfect order and in any case in a condition consistent with what was noted in the form signed by him/her.
In the event that the Client fails to return the Vehicle, the Lessor may regain physical possession of the Vehicle at any place and time; the Client shall indemnify the Lessor for the expenses incurred for this purpose without prejudice to the fees due for the rental and to what is due according to the surcharges mentioned above.
- Rental fees
The Client is obligated to pay to the Landlord as agreed upon:
- (a) the mileage and time rate;
- (b) the fee due if the motor vehicle is returned to a place other than that agreed upon;
- (c) VAT;
- d) the amount of fines and/or penalties imposed during the rental period where incurred by the Lessor and the highway tolls and parking fees related to the ‘use of the vehicle by the Client where incurred by the Lessor; In the event of non-payment of the above directly, the Client authorizes, expressly, the Lessor to have the credit card indicated on the rental agreement charged the relevant amounts individually plus 20 euros for administrative fees. The Client undertakes to transmit to the Lessor, within 48 hours, any report notified to him by the public authority. Failure to do so will make him liable for any damage suffered by the Lessor, even indirectly, as a result of the failure to transmit in a timely manner. In the event of a request by the Authority, the Lessor is obliged to provide the name of the driver or drivers who will be notified of the fine for payment and possible deduction of points on the license.
- (e) practice management fees for payment of highway tolls and/or parking fees or for handling the claim file;
- (f) the repayment of penalties;
- (g) all expenses and charges incurred by the Lessor in obtaining payment from the Client of the amounts all due from the Client;
- h) In case you have not purchased the “Full Prepaid” option, the amount necessary to restore the gasoline tank to the same level as at the time of delivery as specified below;
- (i) the costs of restoring and/or cleaning the interior of the vehicle if it is returned at the end of the rental period with indelible stains and/or burns;
- (l) the costs of repairing the damaged vehicle;
- (m) disposal costs of items abandoned by the Customer on the vehicle;
- n) the reimbursement of expenses incurred for the recovery of the vehicle not returned to the agreed place for any cause whatsoever and of the amount paid to the damaged party in the event of an accident caused by the Customer’s fault;
- (o) the amount corresponding to any other services the Customer has used or purchased at the time of hire.
The mileage rate is determined by reading the odometer. The Client is obligated to periodically check that the odometer is working and is obligated to immediately notify the Lessor of any malfunctions, following, in such case, the instructions given to him by the Lessor. If, upon return, the odometer appears to be tampered with or defective the unlimited mileage rate will be charged. Whenever the tariff is to be commensurate with the number of days, the term “day” shall define a 24-hour time frame commencing from the time the motor vehicle was delivered to the Client, unless the tariff provides otherwise.
With specific reference to the item Fuel, the Rental Letter contains the specific indication, of the quantity of fuel present at the time of the rental and the quantity that consequently will have to contain the tank at redelivery (equal to that present at the time of rental, normally full). Any fuel missing at the time of redelivery will be charged to the Client according to the current market price found at neighboring gas stations, plus the cost of a service charge for refueling of €30.00.
If the Customer has purchased the Full Prepaid option, the Customer is not required to refuel the vehicle before returning it. There are no refunds for unused fuel if the Full Prepaid option was purchased, unless the vehicle is returned with a full tank: in which case the Full Prepaid charge will be refunded.
- Payment by credit card
The Client at the time of rental must provide a valid credit card on which to charge all fees arising from the rental, unless expressly authorized by the Lessor to rent even without the credit card. The Lessor may in any case at its full discretion refuse to rent the vehicle to the Client. The Client, by providing the credit card information, authorizes the Lessor to charge the Lessor for the fees all due as a result of and as a consequence of the rental and accepts that the credit card will also be charged for whatever will be due after the closing of the contract also for compensation penalties, fines, highway tolls, parking, practice management fees, costs of restoring the vehicle as a result of damage not covered by the insurance policy, costs of restoring and/or cleaning the interior of the vehicle if returned at the end of the rental period with indelible stains and/or burns, costs of disposing of items left on the vehicle by the Client, and all other rental fees indicated in item 9. For rentals longer than 30 days, the rental fee will be paid in advance and charged every 30 days until the end of the rental period. In the case of renewal of monthly and multi-monthly rentals guaranteed by credit card, payment of the rental fee must be perfected within 5 days of renewal, failing which the Client will be required to return the vehicle immediately and the Lessor may regain physical possession of the vehicle; the Client will be required to reimburse the Lessor for the expenses incurred for this purpose.
The Client undertakes to pay to the Lessor a security deposit in the amount indicated, based on the category of the rented motor vehicle, according to the provisions of the Rate Book and stated on the Rental Agreement.
To this end, the Client authorizes the Lessor to charge the Credit Card an amount to guarantee the fulfillment of the obligations arising from the rental. The function of the Deposit is to guarantee the payment of any additional costs arising from the rental.
The amount of the security deposit will be charged to the customer’s credit card 5 days prior to the rental start date or at the time of booking if it is within 5 days prior to the delivery date.
20% of the total booking amount is charged to the customer at the time of booking. The balance and security deposit are charged 5 days before the start of the rental. If the reservation is cancelled within 5 days of the start of the rental, the deposit will be refunded. Nothing is refundable in case of later cancellation.
- Responsibilities of the Client and Landlord
The Client who signs the Rental Letter shall be liable for the obligations set forth therein, as well as for the actions and/or omissions of anyone driving the motor vehicle. The Client is also liable for all damages caused to the vehicle during the rental, for all disbursements that the Lessor shall incur as a result of the rental (e.g. fines, fines incurred during the rental, damages caused to third parties during the rental, etc.), for the case of delayed delivery or non-delivery of the car, according to item 8. The Client may choose to partially limit its liability with respect to the rental or to limit it totally with respect to the rental of the cars for any of the above events, by purchasing an additional option of conventional limitation of its liability, which in any case does not have an insurance nature, according to the terms and conditions provided in the Rate Book. In any case, even by purchasing the option of limitation of liability, it does not operate in the case of gross negligence of the Customer and in the case of non-compliance by the Customer with these General Rental Terms and Conditions and with the obligations of law and regulations. Any limitation or exclusion of liability shall not be effective and in any case shall be void for damage caused willfully or through carelessness, in violation of legal traffic regulations or in violation of the provisions of these General Terms and Conditions. The limitation or exclusion of liability is not effective for so-called “excluded” damages in accordance with the provisions of the Rate Schedule, e.g., but not limited to, damage to or theft of tires and/or rims, roof damage.
The Lessor shall not be liable to the Client or any other person for damages of any nature whatsoever, including economic injury, suffered by them in persons or property as a result of breakdowns or defects in the operation of the vehicle, supervening failures of the vehicle, non-delivery or delayed delivery delivery of vehicle of a different category than that booked, theft, traffic accidents, riots, fires, earthquakes, wars, or force majeure, being understood as such, in accordance with the law, an irresistible and unforeseeable event, which is extraordinary and independent of the will of the parties and which prevents the parties from fulfilling their obligations.
The Lessor assumes no responsibility for the safekeeping of any items that may be found in the car after the rental, and all disposal costs are the responsibility of the Client in all cases.
- Applicable Law and Jurisdiction
The law applicable to the rental agreement governed by these General Conditions is Italian law.
For any dispute, deriving and/or connected with the rental of the vehicle, for any action necessary for the compulsory recovery of the credit accrued by the Lessor, the Court of Rome shall have exclusive jurisdiction, with the exception of the hypothesis contemplated in Article 33, paragraph 2, letter u, of the Consumer Code (Legislative Decree 206/2005) in which the Court of the registered office or residence of the Consumer shall have exclusive jurisdiction.
- Changes to the General Conditions
No changes may be made to these General Conditions without the written consent of a representative of the Lessor having the appropriate written power of attorney.
- Client’s Domicile and Communications to the Client
The Client declares that it elects its domicile at the address communicated to the Lessor, as resulting from the Rental Letter. Unless otherwise expressly indicated by the Client in this regard, contractual communications will take place at the address of mail
